Shipping Policy

Thank you for choosing Norique. We take great pride in our craftsmanship and want to ensure your handcrafted leather goods reach you in perfect condition.

1. Processing Time

All Norique products are subject to a processing period before shipment.

  • Standard Orders: Most orders are processed within 2-4 business days.
  • Custom/Pre-orders: Processing times for bespoke or pre-order items will be clearly stated on the product page.
  • Orders are not processed or shipped on Sundays or National Holidays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We partner with reliable courier services to ensure safe delivery.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number. The tracking information will typically be active within 24 hours of shipment.

4. Customs, Duties, and Taxes

For international orders, Norique is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the sole responsibility of the customer.

  • Please check with your local customs office for specific details regarding imports from India.

5. Damages and Issues

Norique is liable for any products damaged or lost during shipping. If you received your order damaged, please save all packaging materials and damaged goods, and contact us immediately at norique.official@gmail.com with:

  1. Your Order Number.
  2. Clear photos of the damaged packaging and the product.

6. Incorrect Shipping Addresses

Please ensure all shipping information is correct at checkout. Norique is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping costs to re-send the item.

7. Missing Packages

If your tracking info shows that your package was delivered but you have not received it, please contact the carrier directly or reach out to our support team within 48 hours of the "delivered" status update.